911 Notice for Internet Phone Service

Last updated: October 2026

Phone systems managed by NACIT support 911 calling. Each phone sends a registered address — including floor or suite — so responders can find the caller. Please read the limits below and share them with everyone who uses your phones.

911 may not work when

• there is a power outage at your location (unless phones and network equipment are on battery backup);
• your internet connection is down or very slow;
• your phone service account is suspended, for example for non-payment;
• a phone is moved to a new address and the registered location has not been updated.

Your responsibilities

• Tell NACIT before you move phones or open a new location, so we can update the registered address.
• Remote and mobile-app users must keep their location up to date.
• Keep this notice near your phones and tell staff about these limits.

911 can be dialed directly from every phone, without a prefix. When 911 is called, a notification is sent to the contact you designate.